Shariva Sutton’s Versatility Enhances the Customer Experience at Toledo Urban

Shariva Sutton

By Dawn Scotland
The Truth Reporter

Shariva Sutton wears many hats at the Toledo Urban Federal Credit Union. She’s a collection officer, compliance officer and credit card representative.

Sutton started at the credit union five years ago in collections and expanded her role into the other departments. Now, with the recent opening of the new Branch on 3053 Monroe St. she provides her expertise to both branches.

“I love the new branch. It’s open, it’s bright, it’s exciting and it’s new. It’s an advancement for the credit union so it’s nice to be a part of that. Hopefully that turns into three, [and that] turns into four,” she remarked.

Sutton worked previously in banking at ProMedica Credit Union as a teller. “For me that just wasn’t fulfilling. It’s not what I wanted to do. So that’s what prompted me to leave and come here.”

“It’s really rewarding working for Toledo Urban,” she continued. “The mission of being a community development financial institution and wanting to serve an underserved population that’s really rewarding to me. “

Sutton was born and raised in Toledo and graduated from Start High School. She was an STNA following high school and received a degree in medical billing and coding.

She got her first start working in collections in 2013 at a cash advance business where she worked for four years. She then went on to work for several years for collection companies. And Shariva loves what she does!

“I personally like collections” she remarked, “I know that’s kind of odd to some people – but I’m good at it. And I like it!”

“I set up payment arrangements, I process payments, make calls and reminder calls, make calls on pass-due loans and handle the repositions and foreclosures.”

She highlighted the unique customer experience at Urban.  ‘I’ll work with you. I understand life happens. The main thing is communication. As long as my members are communicating with me, I’m willing to do whatever to assist them to get their loan paid.”

Sutton is the mom of two children who are the priority in her life. She likes to shop, listen to live music, cook and spend time with friends.

Shariva invites you to open an account at Toledo Urban Federal Credit Union! “We’re willing to work with you. Where you may be denied somewhere else Toledo Urban is definitely going to their best to get you approved,” she shared.

To learn more about the Toledo Urban Federal Credit Union visit their location on 1441 Dorr St. or their new second location at 3053 Monroe St. (former Fifth/Third at Swayne Field).

TUFCU offers checking, savings, mortgages, credit cards and loans, among other services, as well as a new down payment assistance program for first time home buyers and a low interest loan for home repair contractors.

Visit or call 419-255-8876 for more information.