Angel Townsend: The New Compliance Officer Sees the Impact of TUFCU in the Community

Angel Townsend

By Dawn Scotland
The Truth Reporter

Angel Townsend has been the Compliance Officer at Toledo Urban Federal Credit Union since October 2023 and is one of the newest members of the team. The work the credit union is doing in the community, including building a new resource center, is what attracted her to come on board.

Townsend is a Toledo native, graduating from Rogers High School and the University of Toledo. Previously she worked for ProMedica for 17 years as a medical appeals coordinator and, prior to that, at an attorney’s office. She is also the co-owner of Townsend Remodeling with her husband Billy Dee Townsend and brings her wealth of experience to TUFCU.

Townsend mostly works behind the scenes researching and writing the policies for the credit union making sure that the business and departments are up to date. “I manage everything that the credit union needs to operate to be abiding by the regulations. We had to put new policies in place once we got over 15 million in assets.” She ensures the credit union runs smoothly at the next level.

Townsend lives in the same neighborhood as the credit union and has seen the impact of the credit union firsthand.

“There are a lot of opportunities the credit union brings. The things that a lot of people in the area can’t get going to a traditional bank, they’re able to finance a car going through the credit union because we don’t discriminate… we’ll give them the loan. People are just bettering themselves with opportunities the credit union gives them.”

“When I came on board, I knew Suzette was here for the community but, when I started, I saw people come in for prayer. You get all different types of people. It made me understand the reason we needed this resource center. You get people coming in saying they don’t have food, they need resources. They come to us for everything. It’s not just financial.”

“We’re here to pray with you, we’re here to give you a hug, give you a comment.” She remarked that the team has prayer in the office every morning and the community gathers for prayer the first and the third days of every month in the mornings at the credit union.

“There’s definitely a need for the resource center so that they have somewhere they can go and have people there to help them with the services they need and can point them in the right direction. That’s what it’s all about. Helping the community”

To learn more about the Toledo Urban Federal Credit Union visit their location on 1441 Dorr St. or their new second location on Monroe Street (former Fifth/Third at Swayne Field).

TUFCU offers checking, savings, mortgages, credit cards and loans, among other services, as well as a new down payment assistance program for first time home buyers and a low interest loan for home repair contractors.

Visit or call 419-255-8876 for more information.